Kidney & Hypertension Specialists of New York, PC

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Our Practice

What to Expect for Your Visit

Arrival: Each time you come to our office it is imperative that you "sign in" and let our staff know of any changes in your address, phone numbers or insurance coverage. If information is not current we cannot contact you for emergencies, confirm appointments or submit claims to your insurance company on your behalf. Many times issues that patients have with our office stem from the fact that we have the wrong contact or billing information. So keep it current. If your insurance company requires a co-payment, we request that this payment is made at the time of "sign in." Co-payment not made on the day of the office visit will be charged an additional $10 for processing fees when billed to you.

Cancellations should be made 24-48 hours in advance. Frequently, patients request to come in for appointments as soon as possible. Your consideration is requested to cancel appointments ahead of time, when possible, allowing other patients to fill that spot. Missed appointments will be subjected to a $50 no-show fee, after 1 missed appointment.

Laboratory and Radiologic results are instrumental to our decision making process. To help provide you with the best care possible, we ask that you obtain or forward any prior results that you have available. If you were instructed to obtain bloodwork, urine or radiologic studies before a follow-up visit, please do so at least 48 hours prior to your visit so that the results will be available at your appointment. Remember, your visit with the doctor will be more complete and informative if this data is available during your visit.

Phone calls: We cannot call patients for every lab result. For those reports that reflect an issue that needs immediate attention, you will certainly be notified in a timely manner. To limit call- backs, again, we request that you come to the office prepared, with your results already in place to be discussed. A copy of your results can be generated for you at the time of the visit for your personal records.
When calling to discuss medical matters, please leave a day and evening phone number. Most calls of this nature are returned within 48 hours. Urgent matters are dealt with immediately.

Billing: Co-payments are due at the time of your visit. Credit cards are accepted. Any tests or procedures not covered by your insurance will be your responsibility.

Prescriptions: We prefer to renew medications/prescriptions at the time of your visit. If you need a refill at any other time, please FAX or email your request to our office with your pharmacy information so that these medications can be renewed electronically. The process can take 1-2 business days to complete, so please notify the office about 1 week before you run out of medication.

Pre-authorization of tests or medications: Frequently we have to obtain approval from an insurance company for certain tests, procedures and medications in order for payment to be made. This process is extremely time consuming for our office staff. Pre-authorization can take up to 2 weeks as the request works through the insurance company. Please be patient and be assured that our office is working hard on these matters. It usually requires multiple phone calls and several pieces of documentation.